History of the Ritz Carlton

Joanne Cerulo TQM Midterm RITZ CARLTON Since opening in Boston in 1922, the Ritz Carlton has catered to the inescapably of esteemed travelers. The Ritz Carlton Hotel Company is a direction firm that develops and operates luxury hotels worldwide. It was organize in 1983 when Atlanta-based W B Johnson Properties purchased exclusive regular army rights to the Ritz Carlton label along with the Boston Ritz Carlton hotel. Today, under the leadership of William B. Johnson (CEO) and Horst Schulze (COO), the in camera own company operates 27 hotels and resorts in the United States and Australia. Its future day enlargement send offs include adding hotels in Hong Kong and Barcelona, and the Ritz Carlton also has 9 international gross sales offices and employs 11,500 people. Ritz Carlton hired Horst Schulze as chairperson and COO of the company in 1983. By 1989, Horst recognized that the management style of the Ritz Carlton had changed over clock time and had lost its redu ce - quality and customer satisfaction. Faced with this challenge, Horst obstinate to return dorsum to fundamentals and personally take eruption of MANAGING FOR QUALITY, because he complete that quality cannot be delegated. Schulze understood that a more across-the-board organizational structure was necessary for the Ritz Carlton to hone their cognitive process. To accomplish this challenge, Horst selected the Malcolm Baldridge guinea pig Quality trophy Criteria as his guide.

By using the Baldridge Award Criteria, he was able to assess any FACET of the crinkle. By reviewing the resulting feedback reports, Ritz C arlton was able to develop its own customize! d plan to reach business excellence. As a result, Ritz Carlton attained significantly HIGHER performance levels within its organization. Almost a decade beforehand the Ritz Carlton won its first award, Horst too charge of overseeing quality precaution in each hotel. To ensure that every hotel met the same high... If you motivation to abridge a full essay, order it on our website: OrderCustomPaper.com

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