Nover Hotel

Novotel Hotel is a destination for this case study. This modern hotel is located weedy North York Center and North Business District. The entrance to Novotel has hoary marble that makes hotel gives the impression of grave. This impression let people hope Novotel, like me. My team members and I went to front desk and told receptionist that our purpose for attack Novotel. After interview when I was seating in subway, I cognized subject areaing in front desk is a good impersonate in hotel. A desk shop assistant as an entry-level position is face-saving for graduate of college, because doing this job people should pretend responsibility in the first place. To work in front desk may swop your personality to controlling. It is a good way to start race life. In addition, people who work as a desk clerk need patient role, confidence, polite, communication skills, telephone skills and computer proficient. If I were a desk clerk, I thought I can take this job. Firstly, I know that how to use computer even if it has some problems. Secondly, patient. For analyse two years tourism program, I know patient is an important part. When a desk clerk is getting a explosive charge is from a nude customs duty, she/he have to use every(prenominal) communication skills to deal with this situation and make custom mollify down. What if a desk clerk has no patient, a hotel will drop a guest.



Finally, telephone skills. Since I have taken custom service (program), I found answering telephones are indispensable, because positive attitudes can build stronger relationships with customers. I learn to ask if I call at a convenient time, take messages when I cant solve the problem immediately and have an efficient greeting. If I have a hap to work in Novotel, I must accept it. I pick out that Novotel is a great hotel. Novotel promise has evolved toward design for natural living, devising travelers and families feel welcome and at home. It may make comme il faut profit to Novotel, so that I have some chance to challenge myself. And Novotel has over 389 hotels in...If you want to get a rich essay, order it on our website: Ordercustompaper.com



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